Our loss prevention consulting services encompass –

• A thorough examination of your operational procedures
• Comprehensive analysis of physical security systems
• Evaluation of past incidents to identify recurring internal risks
• Informal surveys with managers to gather valuable insights
• Development of policies concerning merchandise delivery and shipment
• And the issuance of recommendations aimed at preventing both external and internal theft.

INTERNAL LOSS PREVENTION 

• Comprehensive assessment of your operational procedures
• Thorough examination of past incidents to identify recurring internal risks
• Conduct informal surveys with managers to gather valuable insights
• Generate detailed risk analysis reports with personalized recommendations and action plans
• Develop policies related to merchandise delivery and shipment
• Review stockroom operations while providing relevant recommendations for improvement

EXTERNAL LOSS PREVENTION

• Trained and uniformed deterrent guards who possess comprehensive knowledge of federal and provincial laws
• We offer mobile patrol services to enhance security measures
• Our team specializes in theft and fraud investigations, catering to both physical and online retail stores.
• Floor walkers who are capable of apprehending suspects involved in theft, shoplifting, fraud, and other criminal activities.
  
  

In order to ensure the efficiency of your existing prevention plan, we conduct various types of visits at your establishment. These compliance visits serve a dual purpose – to enhance prevention measures and to uphold the standards of customer service quality.

Our dedicated Proliance prevention officer conducts thorough inspections to ensure compliance with procedures, policies, and regulations, effectively safeguarding property (including inventory and equipment), valuables (such as money and lottery items), and the premises from both internal and external theft and fraud.

Proliance employs mystery visits to evaluate the quality of customer service and validate the implementation of loss prevention practices. Our undercover shoppers visit your establishment, interact with employees as regular customers, inquire about products, make purchases, and assess employee integrity. A comprehensive report detailing the visit findings is provided.

A designated Proliance prevention officer conducts visits before closing or during shift changes. They meticulously inspect entrances and exits to prevent potential theft by ensuring no items are left behind after closing. Additionally, they ensure adequate exterior lighting for enhanced security. The officer records employee departure times, engages with them during their exit to document any purchases made during their shifts, and performs bag checks for verification purposes. A detailed report summarizing the visit outcomes is provided.

Proliance specializes in conducting retail investigations, where our team of experts diligently handle and resolve each case while adhering to jurisprudence, labor standards, civil code, and respecting individual privacy. Our investigators are trained to actively participate in all theft and corporate fraud investigations. Furthermore, we provide valuable assistance with pre-employment checks, including civil record checks, criminal record checks, credit checks, verification with professional orders, driver’s license validation, validation with former employers, validation of educational credentials, solvency investigations, and individual searches.

• Customer experience
• Loss Prevention consulting
• Employee training in loss prevention
• Investigations

• Undercover retail investigators
• Surveillance of pathways and areas
• Identification and detection of suspicious behavior
• Prompt intervention to thwart theft attempts
• Handling civil claims